Zycus is a global leader in Source-to-Pay (S2P) procurement software, helping large enterprises drive efficiency, compliance, and measurable value across their procurement and finance operations. Trusted by leading Fortune 1000 organizations worldwide, Zycus enables procurement teams to move from cost control to strategic value creation.
At the core of Zycus’ platform is Merlin AI, an advanced AI-powered engine that brings intelligence, automation, and predictive insights across the entire procurement lifecycle—from sourcing and contract management to procurement, invoicing, and supplier management. Merlin AI empowers Chief Procurement Officers and finance leaders to make faster, smarter decisions with real-time visibility and actionable insights.
Zycus is consistently recognized by top industry analysts such as Gartner, Forrester, and IDC for its innovation, depth of functionality, and strong customer outcomes. Known for its enterprise-grade solutions, global delivery model, and customer-first mindset, Zycus partners closely with organizations to modernize procurement and unlock long-term business value.
With a strong global presence across North America, EMEA, and APAC, Zycus continues to invest aggressively in product innovation, AI-led capabilities, and brand leadership—shaping the future of intelligent procurement.
We Are An Equal Opportunity Employer:
Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.
We are looking for an experienced Senior IT Operations Executive to support and manage a growing macOS-first environment along with Microsoft 365 applications, security tools, and enterprise SaaS platforms. The ideal candidate should have hands-on experience with macOS management, Apple Business Manager (ABM), Intune MDM for macOS, end-user troubleshooting, and automation. This role requires strong problem-solving ability, excellent communication skills, and the capability to support global users in a hybrid workplace.
Key Responsibilities
1. Advanced macOS Support & Troubleshooting
•Provide L2-level support for macOS devices, handling advanced issues such as:
o Kernel-level faults, performance tuning, app crashes
o VPN/Zero-Trust client issues
o Network configuration, certificate issues, Wi-Fi/802.1X
Lead troubleshooting for Microsoft Teams, Outlook, OneDrive, and Office apps on macOS.
•Resolve complex access, SSO, and MFA-related issues across SaaS applications.
2. Apple Device Management & Zero-Touch Deployment
• Own and manage Apple Business Manager (ABM) end-to-end: device assignment, ADE enrolment, supervision, and zero-touch provisioning.
• Configure and maintain macOS policies in Intune, including:
o Compliance policies
o Configuration profiles (Wi-Fi, certificates, VPN, FileVault, firewall)
o PPPC/TCC profiles to auto-approve screen recording, Accessibility, and Full Disk Access
• Ensure smooth onboarding/offboarding workflows using automated MDM policies.
3. Automation, Scripting & Efficiency Improvements
• Develop and maintain scripts using bash/zsh, PowerShell, or Python to:
o Automate Mac provisioning
o Silent software deployment and updates
o Patch enforcement and device compliance checks
o System diagnostics and log collection
•Identify repetitive issues and implement automation or configuration-based solutions to reduce ticket load.
4. Hardware, Peripherals & Developer Environment Support
• Lead troubleshooting for Apple hardware and peripherals (USB-C hubs, monitors, webcams, Jabra/EPOS/Logitech audio devices, printers).
• Support developer tools (e.g., IntelliJ, VS Code, Docker, Python/Java SDKs) used on macOS.
• Handle device refresh cycles, migration, and decommissioning aligned with IT asset policies.
5. Security, Compliance & Audit Readiness
• Ensure all macOS endpoints meet security requirements:
FileVault encryption
o EDR/Antivirus (CrowdStrike)
o Zscaler / Secure Web Gateway
o macOS firewall hardening
• Enforce Conditional Access rules, device compliance standards, and Intune posture checks.
• Support internal/external audits (ISO 27001, SOC 2, APEC PRP) with macOS-related evidence.
6. Global Remote Support & Escalation
• Provide remote support to overseas users via Microsoft Teams, screen sharing, and MDM remote actions.
• Act as the escalation point for L1 engineers for Mac-specific troubleshooting.
• Document solutions and create internal KBs to improve first-contact resolution.
7. ITSM, Documentation & Cross-Functional Collaboration
• Handle ITSM tickets efficiently with clear categorization, RCA notes, and SLA adherence.
Create SOPs, automation playbooks, and troubleshooting guides for macOS.
•Work with InfoSec, HR, and Development teams to enhance IT processes and user experience.
Required Skills & Experience:
•3–5 years of experience in IT Operations / End User Computing.
• Strong hands-on expertise with macOS, ABM, and Intune MDM for macOS.
• Deep understanding of Microsoft 365 apps on macOS: Outlook, Teams, OneDrive, Office.
• Good knowledge of Azure AD/Entra ID, MFA, Conditional Access.
• Strong scripting skills in bash/zsh, PowerShell, or Python.
• Excellent troubleshooting skills for Apple devices and enterprise security agents.
• Ability to guide and mentor L1 support engineers.
• Strong communication skills for interacting with technical and non-technical stakeholders.
Personal Information
Pre-screening Questions