Zycus

Vice President – Professional Services

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Experience: 16-25 YearsLocation: Mumbai, Pune , Bangalore (Hybrid)Department: Global DeliveryEmployment Type: Full Time

About Us


Zycus is a global leader in Source-to-Pay (S2P) procurement software, helping large enterprises drive efficiency, compliance, and measurable value across their procurement and finance operations. Trusted by leading Fortune 1000 organizations worldwide, Zycus enables procurement teams to move from cost control to strategic value creation. At the core of Zycus’ platform is Merlin AI, an advanced AI-powered engine that brings intelligence, automation, and predictive insights across the entire procurement lifecycle—from sourcing and contract management to procurement, invoicing, and supplier management. Merlin AI empowers Chief Procurement Officers and finance leaders to make faster, smarter decisions with real-time visibility and actionable insights. Zycus is consistently recognized by top industry analysts such as Gartner, Forrester, and IDC for its innovation, depth of functionality, and strong customer outcomes. Known for its enterprise-grade solutions, global delivery model, and customer-first mindset, Zycus partners closely with organizations to modernize procurement and unlock long-term business value. With a strong global presence across North America, EMEA, and APAC, Zycus continues to invest aggressively in product innovation, AI-led capabilities, and brand leadership—shaping the future of intelligent procurement.

Job Description

Zycus is seeking a seasoned Vice President – Professional Services to lead and scale our global delivery organization. While Source-to-Pay (S2P) expertise is preferred, we are equally open to leaders with strong experience in any large-scale ERP or SaaS digital transformation, including SAP S/4HANA (MM/SD/FICO/PP), Oracle ERP Cloud, Workday, NetSuite, Infor, JD Edwards, or transformation programs in O2C, CLM, Finance, or Supply Chain, as well as complex multi-module global ERP rollouts. Candidates with S2P experience will have an advantage, but deep ERP/SaaS transformation leadership is the primary requirement.


Key Responsibilities

Strategic Leadership

  • Define and execute the global Professional Services strategy for large-scale ERP/SaaS transformation programs.

  • Align delivery strategy with organizational growth, customer value, and operational excellence.

Delivery Excellence

  • Lead large, complex global transformation programs across S2P, ERP, O2C, CLM, or related enterprise domains.

  • Establish and enforce strong PMO governance, ensuring structured execution, transparent reporting, and disciplined delivery practices.

  • Drive proactive risk identification, mitigation planning, and issue resolution across programs.

  • Implement robust change management frameworks to maximize user adoption, reduce resistance, and ensure smooth organizational transitions.

  • Maintain consistent delivery quality, governance, and customer satisfaction.

P&L Ownership

  • Own end-to-end P&L for Professional Services, ensuring revenue growth, profitability, and optimal resource allocation.

Innovation & Automation

  • Leverage AI, automation, analytics, and accelerators to modernize delivery models and improve implementation efficiency.

Business Growth

  • Collaborate with Sales, Product, and Customer Success teams to create differentiated service offerings and support GTM initiatives.

  • Contribute to pre-sales, deal shaping, solutioning, and strategic pursuits.

Thought Leadership

  • Represent Zycus in global industry forums, customer advisory boards, and procurement/ERP transformation communities.

  • Publish insights and influence industry direction in ERP/SaaS transformation and intelligent procurement.

Customer Value Realization

  • Partner with CXOs to ensure seamless onboarding, implementation, and enterprise-wide adoption.

  • Deliver measurable business impact—including automation, compliance improvement, cost optimization, and process efficiency.

Practice Development

  • Build and scale a world-class Professional Services organization across geographies.

  • Develop delivery methodologies, accelerators, and governance models applicable across ERP/SaaS domains.


Required Skills :

  • 18–25 years of experience in Professional Services, Consulting, or SaaS/ERP delivery with strong expertise in large-scale enterprise digital transformation (SAP S/4HANA, Oracle, Workday, NetSuite, O2C, CLM, Finance, Supply Chain, or similar).

  • Proven track record of leading complex global transformation programs with strong emphasis on PMO governance, risk management, and change management.

  • Experience managing P&L for Professional Services, ensuring revenue growth, profitability, and operational efficiency.

  • Demonstrated ability to scale global delivery organizations with large, distributed, multi-disciplinary teams.

  • Deep understanding of ERP/SaaS implementation methodologies, value realization frameworks, and enterprise-wide adoption strategies.

  • Expertise in developing repeatable service offerings, delivery accelerators, playbooks, and governance models across ERP/SaaS domains.

  • Strong commercial acumen with the ability to shape go-to-market strategies, support pre-sales, and influence strategic deals.

  • Hands-on exposure to AI, automation, and analytics to modernize Professional Services delivery models.

  • Strong executive presence with proven ability to influence and engage C-level stakeholders globally.

  • Experience contributing to industry forums, customer advisory boards, or thought leadership within ERP/SaaS transformation (S2P expertise preferred but not mandatory).


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